0130-day returns
Return unused items in their original packaging within 30 days of delivery for a full refund.
02How to start a return
Contact support with your order number. We'll email a prepaid return label and instructions within one business day.
03Damaged or faulty items
If an item arrives damaged or faulty, contact us within 7 days with a photo and we'll send a replacement or issue a full refund — no return required in most cases.
04Refund timing
Refunds are issued to your original payment method within 5 business days of your return being received.
Questions about this policy? Email support@ecomdepot.us.